Services

  • Live operator answering – NO Auto Attendant
  • Customized special instructions – including scheduled and rotating call lists
  • Automatic alarm prioritizing
  • Real time quality control
  • Text & email notifications
  • Long term history archiving
  • Customized response levels
  • Operator tech support
  • Integrated Receiver formats
  • Dealer and Subscriber Remote access
    • Customer Information
    • Reports
    • Customer Activity
    • Option to put accounts on/off test
    • Request changes
    • Update account information
  • Remote programming assistance – DMP, DSC, Silent Knight, Northern Computers and Honeywell Panels
  • Long range radio monitoring – AlarmNet, DSC, DMP, Tel-Guard and Uplink
  • Two-Way Voice

UL Redundancies Include:

  • Redundant phone switches
  • UPS battery backup
  • Dual power generators, with dual fuel sources
  • Triple redundancy Automation – Bold Technologies, Inc.
  • Fully redundant state of-the-art alarm receivers – Sur-Gard System III, Alarmnet 7810ir, DMP SCS-1R
  • UL approved Disaster Recovery Plan